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Team Lead Enid

Future Opening: Team Lead

Full Time • Enid

THE PLANET  FITNESS MISSION                                                                                            

We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgement free zone where a lasting, active lifestyle is built. Our product is a tool. A means to an end. Not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it’s all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that’s what you need. We need you, because face it, our planet wouldn’t be the same without you. You belong!

ORGANIZATION OVERVIEW                                                                                                        

Title:                              Team Lead

Reports To:                     Club Manager/Assistant Manager

FLSA Classification:          Hourly/Non-Exempt

THE OPPORTUNITY

Look no further if you like to have fun, positively impact people, and grow your leadership skills in the coolest place on the planet. Your opportunity has arrived!

United PF is dynamic, growing and continually evolving. If you thrive in a changing environment and have a passion for people, then United PF may be the place for you. A role with United PF Partners is an opportunity to be a part of something special. If you would love working for a rapidly-growing company that changes people’s lives for the better each and every day, helps them live healthier, doesn’t judge anyone, and supports their communities and the Boys and Girls club, then this may be your dream job!

What You'll Be Doing                                                                                                                 

We are looking for a motivated individual to join our team as an Team Lead and grow into a greater opportunity with United PF. The Team Lead will be responsible for assisting in oversight of club operations to ensure members have an exceptional experience in the Judgement Free Zone. We want to give you the tools to succeed and work for a company that thrives in a competitive environment and lives its Core Values. What are our Core Values, you might ask? They are: We Win Together| Be Better Every Day| Be Kind & Respectful| Do the Right Thing| and Everyone Matters

  • Assists in maintaining a welcoming environment for members, potential members, and other guests by ensuring teammates provide outstanding member service
  • Supports training with direction and guidance from Club Manager of teammates for member service, fitness trainer, and overnight positions in conjunction with the Club Manager or Assistant Manager
  • Assists with administrative tasks related to Club Manager and Assistant Manager job functions
  • Provides backup support to Club Manager as needed to serve as the manager on duty
  • Resolves member and teammate issues or concerns.
  • You will inspire teammates to deliver +1% service to build Raving Fans and operational excellence
  • Able to be a member champion of the club and support all member desk related activities to include:
    • o Key holder
    • o Check members into the system
    • o New member sign-up
    • o Prospective member tours
    • o Report concerns with club equipment
  • Supports cleanliness standards to enhance the member experience
  • Assist in ordering of supplies using specific budget based on club requirements

What You'll Bring to the Table:                                                                                                    

  • Must be a minimum of 18 years of age
  • High School Diploma/GED equivalent
  • Excellent Customer Service skills with a high degree of member care and awareness
  • Self-starter, motivated and enthusiastic about creating the best experience for members
  • Great listener with the ability to problem solve
  • Well organized, reliable, detail oriented, and able to work without direct supervision in a team environment

Physical Demands:                  

  • Must be able to occasionally lift up to 50 lbs.
  • Must be able to stand, walk, sit, reach with hands and arms, balance, stoop, kneel, or crouch

About United PF                   

United PF ("UPF") is the largest developer and operator of fitness clubs under the Planet Fitness brand. United PF operates in the High Value Low Price (HVLP) segment of the fitness market and serves 1.1 million members across more than 160 clubs. UPF is diversely positioned across 14 states – Arizona (37 clubs) and Texas (24 clubs) represent its two largest markets – and multiple market types ranging from urban metro to small markets. The Company was formed in 2016 via the merger of five Planet Fitness franchisee platforms and has grown through consistent organic site development and four additional tuck-in acquisitions. United PF is headquartered in Austin, Texas.

 

United PF is owned by American Securities, a leading U.S. private equity firm that invests in market- leading North American companies with annual revenues generally ranging from $200 million to $2 billion and/or $50 million to $200 million of EBITDA. American Securities and its affiliates have approximately $23 billion under management and based in New York with an office in Shanghai.

About Planet Fitness                                                                                                                         

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of June 30, 2020, Planet Fitness had more than 15.2 million members and 2,059 stores in 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico, and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 95% of Planet Fitness stores are owned and operated by independent business men and women.

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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EARN RAVE REVIEWS

Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience. 

 

CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB: